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Centralised Governance with Top-to-Bottom program delivery. Full control & transparency
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Unified infrastructure management across services, products & networks. Plug-n-play approach for new tech whenever possible
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Use of proven methodologies for continuous collaboration & phased delivery providing efficient & iterative approach
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Detailed business requirements to ensure that solution design fits not only the current business needs but the future requirements as well
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Structured approach to implementation designed to minimize the BAU impact to our customers business
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Proactive continuous improvement & Customer Service Management analytics driven ecosystem to foster real-time decisioning, operational efficiency & support
Team of IT and Network Professionals dedicated to improving your efficiency and productivity while providing predictable costs and mitigating the impact of infrastructure and network challenges to your business
Our Single Point of Contact Centre is your one-stop for all your IT and Infrastructure needs:
- Remote Management & Monitoring
- 24/7 Help Desk
- On-Site Field Services
- Hardware Configuration & Disaster Recovery
- End-Point Protection
- Daily Device Polling and Daily System Checks
Our robust solutions are the perfect choice if you’re looking for a partner to manage and support the hardware and software on your network, protect your devices or support your cloud journey. You can put your trust in ABS to handle everything from infrastructure and server maintenance to new user set-ups and day-to-day support requests to more complex transformations.
Our Fully Managed Service agreements include real-time remote support for every member of your team, as well as a field team for on-site support when necessary. Whether it’s recovering a forgotten password or combatting ransomware, we understand how important it is for your team to have their questions answered quickly, by real people.
Our Single Point of Contact team is available via phone, email, chat, SMS or via our portal seven days a week, and we provide business critical support 24 hours a day across the UK and India.
In addition to IT Support, our customer agreements include our Complete Security for all users, including email security and advanced end-point threat protection.
Our IT and Infrastructure customers experience better performance, fewer issues, and practically zero downtime. While most of our customers take one of our Managed Services, others need us to guide them through upgrades or migrations. Our preventative maintenance and network monitoring will detect problems early and prevent them from escalating into more expensive repairs and downtime.
We provide you with the feeling of an in-house IT department - without the costs. As the customer, you’ll have access to knowledgeable support staff that can be reached immediately should you have any kind of problem or question.
Our Services
- Remote Management
- Hardware Configuration
- Disaster Recovery
- Onsite Field Services
- Device as a Service
- SPOC 24/7 support
- Onsite device support
- Endpoint security
- Mobile device management
- Identity & Policy management
- Business mobility
- Device agnostic access
- Hosted solutions
- SPOC 24/7 support
- Easy navigation portal
- Multiple payment option
- More than 2500 options across multiple manufacturers
- Ability to add support services
Why are we the best partner for you
Client Partnership
Managing our customers business expectations and needs while working with them on growth and optimization
Solutions Engineering
Working with customers to design a solution which addresses their needs, while ensuring interdependencies and managed services
Security & Governance
Providing guidance to our customers on protection of information assets, polices, procedures and guidelines
Service Delivery
Local presence and management of the end to end delivery and performance management
Client Partnership
Managing our customers business expectations and needs while working with them on growth and optimization
Solutions Engineering
Working with customers to design a solution which addresses their needs, while ensuring interdependencies and managed
Security & Governance
Providing guidance to our customers on protection of information assets, polices, procedures and guidelines
Service Delivery
Local presence and management of the end to end delivery and performance management
Services Offered
We offer a bouquet of services across the solution lifecycle, spanning pre-implementation assessment, implementation, rollout, upgrades, enterprise integration, and Managed Services.
Our talent pool with system, network and user device expertise across 3 continents make ABS a Global Solution Provider of Unified Communications, Network Infrastructure & Data Centre, Cyber Security, Enterprise Applications and End User Devices.
We deliver standard and tailored solutions across private and public verticals through our team of 50+ skilled, experienced and certified Engineers, Project Managers and Solution Architects who are supported from one of our 2 Secure Operations Centres providing vendor agnostic business centric services to our customers, whether in IT maintenance services, technology infrastructure, or end device hardware and applications support.
- Anti-Virus/Malware and Patching
- Security
- Desktop and VDI Support
- 24/7/365 Pro-active Fault Monitoring and Customer Support
- Action & Information Distribution
- Dedicated Customer Contact
- Field Service
- Emergency Replacement
- Change Management
- Access Control
- Staff, Patients & Guest Access Management
- GDPR Compliance
- Cyber and Security Crime Prevention & Reaction
- Incident Control
- Secure Remote Working
- Broadband
- Ethernet
- MPLS
- WAN/LAN/SD WAN
- Dark Fibre
- Small Cell
- VoIP
- Unified Communications
- Mobile
- Staff, Guest Access Management
- Unusual behavior detection
- Staff Mobility
- Public/Private infrastructure management
- Network Change Management
- Outage Coordination
- Field Maintenance (SLA Management - 4hr/8hr/NBD On-site support)