Single Point of Contact Centre

We have our own comprehensive Single Point Of Contact (SPOC) centre to manage all technical issues, leaving our customers with hassle-free support and peace of mind. Our SPOC Team follow the ITIL standard and is manned by Level 1 to Level 3 technicians.

All our employees are BPSS cleared and all our technical employees are SC cleared.

Service Desk Continuity of services Security Management Technology

Services

Device Management

  • Anti-Virus/Malware and Patching
  • Security
  • Desktop and VDI Support

Personal Identification

  • Access Control
  • Staff, Patients & Guest Access Management

Service Management

  • 24/7/365 Pro-active Fault Monitoring and Customer Support
  • Action & Information Distribution
  • Dedicated Customer Contact
  • Field Service
  • Emergency Replacement
  • Change Management

Information Security

  • GDPR Compliance
  • Cyber And Security Crime Prevention & Reaction
  • Incident Control
  • Secure Remote Working

Managed Wi-Fi

  • Staff And Guest Access Management
  • Unusual Behavior Detection
  • Staff Mobility

Networking Operations Management

  • Public/Private Infrastructure Management
  • Network Change Management
  • Outage Coordination
  • Field Maintenance (SLA Management - 4hr/8hr/NBD On-site Support)